Payment Policy
We accept the following payment methods:
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Credit and Debit Cards: We accept all major credit and debit cards including Visa, Mastercard, American Express, Discover, and Diners Club. All payments made through credit or debit cards are processed securely and encrypted to ensure the safety of our customers' information.
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PayPal: We also accept payments through PayPal, one of the most widely used online payment systems. PayPal provides a secure and convenient way to make payments using your PayPal account or credit card.
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Apple Pay, Google Pay and Meta Pay: We accept payments through these popular digital wallet services, making it easy for customers to pay using their mobile devices.
- Shop Pay and Shop Pay Installments: We accept Shopify's payment method, which also allows customers to pay in installments.
All payments made through our website are processed securely and encrypted to ensure the safety of our customers' information. If you have any questions or concerns regarding payment, please do not hesitate to contact our customer service team for assistance.
Cancellations:
If you need to cancel your order, please let us know by sending us an email (hello@neuderma.co). However, if your order has already shipped out, we won't be able to cancel your order. You will need to wait to receive your order and then send it back to our return address to obtain a refund. Cancellations for orders paid via PayPal include a charge fee of 2.9% + $0.30.
Confidentiality:
We will not share any confidential information you provide to us with any third party without your express written consent.
Acceptance of Terms:
By placing an order with us, you agree to these billing terms and conditions.